Got questions?
We get asked these most often
Do I need a referral?
No. You can choose to pay privately, or use private health care cover if you have it.
If you do want to claim a Medicare rebate however, you do. Fortunately it's pretty straightforward. Simply book a longer appointment with your GP and let them know what’s been going on for you. They’ll talk through your situation, put together a plan, and give you a referral which allows you to claim up to 10 subsidised sessions a year.
We process the rebate for you. It is fine if the referral is addressed to another psychologist.
How much does a session cost?
Fees are $310 for a 50 minute session, and $195 for a 30 minute session. Our fees remain lower than the recommended rate advised by the Australian Psychological Society (APS). We absorb the credit card transaction fee.
If you have a Mental Health Referral, you will receive a Medicare rebate of $101 for a 50 min session.
How long are sessions?
Sessions are 50 minutes long. On occasion people book a double session.
Do you have a cancellation policy?
Yes. While we understand there will be exceptional circumstances occasionally, please provide as much notice as possible when cancelling an appointment.
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Cancellations with less than 1 business day's notice of the session start time will be charged 100% of the fee if the spot cannot be filled.
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Cancellations within 1-2 business day's notice of the session start time will be charged 50% if the spot cannot be filled. Business days are 8am-4pm Monday to Friday, excluding public holidays.
Please note that you cannot claim a Medicare or private health insurance rebate for cancellation fees.
Where can I find you? Is it accessible?
You can find us here. Please note we are located on level 1 and there is no lift sorry.